Frequently asked questions
Q: How can I be sure my files are being transmitted securely?
A: Most browsers display a padlock icon when the browser is operating in secure mode. Also, check the address bar. The first part of the URL should read 'https://'. If it reads 'http://', then the browser is not operating in secure mode. Any files you transmit when the browser is not in secure mode will be sent over the internet in plain text format.
Q: I'm not able to login to the customer only area of the web site.
A: Visit the login page. If you've forgotten your password, you will notice the middle section of the page will help you recover your password and e-mail it to the address that we have on file for you.
A: If you have forgotten your user id, you will have to e-mail the support department, and let us know you are having difficulty so we can recover it for you. Please include your daytime phone number so that we may speak with you.
A: Cookies must be enabled on your browser. Once you login, your session ID is is stored in a cookie.
A: A very few customers have reported trouble with their session, even though they have the correct ID and password, and cookies are enabled. In that case, we suggest you try logging into the secure site with this URL